General Terms and Conditions

Effective date: 12 August 2026 • Last reviewed: 12 August 2026

These General Terms & Conditions (“Terms”) govern every reservation made with Rumah Boedi (“the Property,” “we,” “us”), located at Tingal Wetan, Dusun 1, Wanurejo, Kec. Borobudur, Magelang Regency, Central Java, Indonesia 56553, whether booked directly through our website, by phone, by email, or through a third-party travel platform. By completing a reservation, you (“the Guest,” “you”) confirm that you have read, understood, and agree to be bound by these Terms.

1. Rates, Pricing & Currency

All room rates displayed on our website and booking channels are quoted in Indonesian Rupiah (IDR) and represent the total price payable for the room stay, inclusive of applicable government and local taxes and service charges known at the time of booking. We do not add undisclosed “resort,” “destination,” or “facility” fees at check-in — in line with current global best practice on price transparency, the figure you see at booking is the figure you pay, unless you add optional extras (such as airport transfers, spa treatments, or à la carte dining) during or after booking.

Rates are subject to change without notice for future dates but will never change for a reservation already confirmed, except where the Guest requests an amendment (see Section 4).

2. Reservations & Booking Confirmation

A reservation is only guaranteed once you receive a written confirmation from Rumah Boedi (by email or through our booking engine) referencing a unique reservation number. Verbal or provisional holds made by phone are not guaranteed until confirmed in writing.

At the time of booking, we may request a valid credit card, bank transfer, or partial pre-payment to guarantee the room for your selected dates. The specific requirement is shown on the rate you select before you enter payment details, and again in your confirmation email, so there are no surprises later in the process.

3. Deposit & Payment Policy

Depending on the rate plan selected, we may require a deposit of one night's stay, or full pre-payment, to confirm your booking. Any deposit collected will be clearly stated in your confirmation and deducted from your final bill.

The remaining balance, along with any charges for extras incurred during your stay, is payable upon check-out. We accept payment by cash (IDR), major credit/debit cards, and bank transfer. Where card payment is the only method accepted for a particular charge, any associated processing surcharge will be disclosed before you confirm payment.

4. Cancellation, Amendment & No-Show Policy

We offer tiered cancellation terms so you can choose the flexibility that suits your travel plans. The specific policy attached to your rate is always shown before you enter payment details, restated in your confirmation email, and reflected in your Reservation Total on this document.

Flexible Rate

Free cancellation or date amendment up to 72 hours (3 days) before your scheduled arrival date, local time. Cancellations made after this window, or same-day amendments, are subject to a charge equal to one night's room rate.

Non-Refundable / Advance-Purchase Rate

Offered at a discounted price in exchange for reduced flexibility. The full stay value is charged at the time of booking and is non-refundable regardless of cancellation date, except where required by law.

No-Show

If you do not arrive by 12:00 (noon) on the day following your scheduled arrival date without prior notice, your reservation will be treated as a no-show, the booking will be released, and the full first-night charge (or full stay value for non-refundable rates) will apply.

Group & Event Bookings

Reservations of five (5) rooms or more, or bookings tied to a private event, follow a separate staged cancellation schedule provided in your group booking agreement, as deposits and blocked inventory cannot be resold on short notice.

All refunds due under this policy are processed back to the original payment method within 10-30 business days.

5. Check-In & Check-Out

Check-in: from 14:00 local time. Check-out: by 12:00 (noon) local time.

Early check-in and late check-out are subject to room availability and may incur an additional charge, which our front desk team will always confirm with you before it is applied — never as a surprise line item on your final bill.

6. Guest Registration & Identification

In accordance with Indonesian hospitality regulations, all guests are required to present a valid passport (for international guests) or KTP/national identification (for Indonesian guests) at check-in and to complete a Guest Registration Form. This information is used solely for identity verification, guest safety, and statutory reporting to local authorities, and is handled in accordance with Section 14 (Privacy & Data Protection) below.

The Property reserves the right to decline check-in, or to cancel a reservation, where identification cannot be verified or where information supplied at booking is found to be false or incomplete.

7. Occupancy, Children & Extra Guests

Room rates are based on the number of guests specified at the time of booking. Additional guests beyond the confirmed occupancy, including infants requiring a cot, may incur an extra charge and are subject to the maximum occupancy of the room type booked. Please contact us in advance to arrange extra beds or cots.

8. Pets

With the exception of registered service animals, Rumah Boedi does not permit pets in guest rooms or dining areas, in order to preserve the comfort of all guests and the surrounding natural environment. Please contact us in advance if you have a specific requirement.

9. Smoke-Free Property

Rumah Boedi is a smoke-free property. Smoking (including e-cigarettes) is permitted only in designated outdoor areas. A cleaning and odour-remediation charge will apply where smoking is found to have occurred inside a guest room.

10. Damage, Loss & Guest Responsibility

Guests are responsible for any loss or damage caused to Property furnishings, fixtures, or grounds during their stay, whether by the Guest or by visitors they bring onto the Property. Reasonable repair or replacement costs will be charged to the payment method on file, and an itemised explanation will always be provided.

The Property is not responsible for loss, theft, or damage to personal belongings left in guest rooms or public areas. Guests are encouraged to use in-room safes where provided and to report any loss to our team immediately.

11. Guest Conduct & House Rules

We ask all guests to be respectful of other guests, our team, and the surrounding village community, and to observe quiet hours between 22:00 and 07:00. The Property reserves the right, at its reasonable discretion, to end a stay without refund where a guest's conduct is abusive, unlawful, or puts the safety of others at risk.

12. Property Liability & Limitation of Liability

Except as required by applicable Indonesian law, Rumah Boedi shall not be liable for any indirect, incidental, or consequential loss arising from your stay. Nothing in these Terms excludes or limits liability for death or personal injury caused by proven negligence of the Property, or any other liability that cannot lawfully be excluded.

Guests agree to indemnify and hold the Property harmless against any liability, loss, or expense arising from their stay, except to the extent such liability arises from the Property's own negligence or wilful misconduct.

13. Force Majeure

The Property will not be held liable for any failure or delay in performing its obligations where this arises from circumstances beyond its reasonable control, including natural disasters, volcanic activity, extreme weather, government action, public health emergencies, strikes, or utility failures. Where such an event affects a confirmed reservation, we will offer the Guest a rebooking or credit option wherever reasonably possible.

14. Privacy & Personal Data Protection

We collect and process personal data (including name, contact details, nationality, and identification number) for the purposes of managing your reservation, verifying your identity, complying with statutory guest-registration requirements, and — with your consent — sending you promotional communications.

This processing is carried out in accordance with Indonesia's Law No. 27 of 2022 on Personal Data Protection (the “PDP Law”). In line with the PDP Law, you have the right to access, correct, or request deletion of your personal data, and to withdraw marketing consent at any time by contacting us at the email address below. We retain guest data only for as long as necessary for the purposes described above and any applicable statutory retention period, and we do not sell personal data to third parties. Any transfer of data outside Indonesia (for example, to a booking or payment platform) is made only to providers with adequate data protection safeguards in place.

15. Amendments to These Terms

Rumah Boedi may update these Terms from time to time to reflect changes in our services, regulatory requirements, or industry practice. The version published on our website at the time of your reservation confirmation governs your stay. Material changes will be dated at the top of this page.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Indonesia. Any dispute arising from or in connection with these Terms or your stay shall first be addressed through good-faith discussion with our management team, and, failing resolution, shall be subject to the exclusive jurisdiction of the courts of Magelang Regency, Central Java.

17. Contact Us

Rumah Boedi, Tingal Wetan, Dusun 1, Wanurejo, Kec. Borobudur, Magelang Regency, Central Java, Indonesia 56553

Phone / WhatsApp: +62 821-3476-2834

Email: info@rumahboedi.com